Find answers to the most frequently asked questions below
Our online support has the answers! Below are the most frequently asked questions.
And if you can’t find the answer you’re looking for, feel free to contact us: [email protected]
EXHIBITOR ACCESS & PORTAL
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How do I access my exhibitor portal?
Your portal is accessible via: https://event.salonduchocolat.fr/2025/
Enter your participation email address* and your password** Then click Login
*Email address used during registration
** Password created during your previous 2024 participation
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I’m having trouble logging into my exhibitor space. What should I do?
Here are a few tips to help:
- Use Google Chrome as your browser
- Open a “Private” or “Incognito” tab to avoid reconnecting to an old session
- Ensure you're using the correct email (the one listed in your registration file)
- Enter the correct password
If you’re unsure of your password or it’s not working, click on “Forgot password” to receive a reset link.
Still having trouble? Contact our exhibitor support team: [email protected]
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I’ve lost or forgotten my password. How can I recover it?Just enter your email and click “Forgot password.” A reset link will be sent to your registered email address.
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I took part last year. Can I reuse my account for the new edition?Yes, your exhibitor account remains active year to year. Use your previous login details to register for 2025 at : https://event.salonduchocolat.fr/2025/
EXHIBITOR REGISTRATION
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Who do I contact for registration questions?For any issues with your registration (Paris or Lyon), please contact our sales team: [email protected]
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Can I choose my stand location?You may express a preference to your sales contact, who will do their best to accommodate you. Allocation is subject to plan finalisation and payment of your first instalment.
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Which documents are required to register?A recent company registration certificate (“K-BIS”) is required. Foreign companies must provide an EU VAT number or business certificate to be VAT-exempt (except on badges, invitations, parking).
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Can multiple companies share one stand?
Yes. To add a co-exhibitor, purchase a “Co-Exhibitor Pack” from the online store during or after registration.
Then go to Partners > Declare my partners in your exhibitor portal to provide their details.
Their listing is subject to organiser approval. For assistance, email: [email protected]
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Who is my contact after registration?Once registered, your main contact becomes our Exhibitor Relations Officer, reachable at: [email protected]
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What payment methods are accepted?
- Cash (up to €1000 per exhibitor, payable at the on-site exhibitor desk)
- Bank transfer (bank details are on your invoice/order forms, available in your portal under “Financial Space > Invoices & Payments”)
- Credit card (via your exhibitor portal, under the same section)
- Cheque (for French exhibitors only, payable to: COMEXPOSIUM – Salon du Chocolat 17 Quai du Président Paul Doumer CS 60160 92400 COURBEVOIE CEDEX)
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What are the insurance requirements?Insurance is mandatory. The insurance regulations can be downloaded from your exhibitor portal under “Practical Info > Insurance Policy”.
MY STAND & EQUIPMENT
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What types of stands are available?Please contact our sales team at [email protected] or check the online simulation tool for details.
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Where can I find info about my stand?
Log in to your portal and go to “Financial Space > Orders” to view your stand type.
Refer to the “Exhibitor Guide” for more information.
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How do I order additional services?From September 2025, services such as electricity, furniture, parking, decoration, etc. can be ordered from the online store in your exhibitor portal.
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I have a bare stand. What do I need to do?
You’ll only have floor marking and no partition walls.
You must:
- Send your stand layout plan for approval to: [email protected]
- Declare your decorator (if any) in “My Account > My Decorators”
- Order power supply and technical services via the “Shop” tab
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What are the forms in the exhibitor portal for?Forms are mandatory to ensure safety and smooth operations. Be sure to complete the “Safety Notice” in the “Participation” tab.
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Where can I find the regulations and T&Cs?Downloadable in your exhibitor portal under “Practical Info”.
BADGES
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I haven’t received my exhibitor badge. How do I get it?
Register badges via “BADGES & INVITATIONS > Exhibitor Badges” in your portal.
You must settle your participation fee before downloading and emailing them.
Print your badge before arriving—holders are available at the exhibitor desk.
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What are the set-up and breakdown dates?Dates are available in your exhibitor portal and in the “Exhibitor Guide”.
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Who should I contact for logistics questions?
Start with the “Exhibitor Guide” in your portal.
If your answer isn't there, email: [email protected]
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How do I buy additional exhibitor badges?Order them through the online store in your portal.
COMMUNICATION & CATALOGUE
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How do I get listed in the official catalogue?Register via your portal under “Communication and Catalogue”.
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Where can I download the media kit?Download it directly from your portal.
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How do I order communication tools?Visit the “Shop” section in your portal.
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Where can I submit my press kit?Submit your press materials at the Press & Influencer Lounge upon arrival.
ORDERS & INVOICES
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I haven’t received my invoice. How can I get it?
Invoices are under “Financial Space > Invoices & Payments” in your portal.
If not visible, it hasn’t been issued yet. You’ll be notified by email once available.
If payment was delegated to a third party, please check with them.
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How can I change/cancel an order?
You may modify or cancel orders in “basket” status.
For validated orders, email: [email protected]
Changes are subject to approval and deadlines.
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Where can I see my ordered items?All orders appear in “Financial Space > Ordered Items”.
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Can someone else place orders on my behalf?
Yes. Add “participation contacts” in your portal.
They can place orders and complete forms, but you retain approval authority and receive email notifications.
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How do I delegate ordering to decorators or other contractors?
Declare them under “My Account > My Decorators”.
They will then place and receive invoices for their own orders independently.
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Where can I find the bank details?At the bottom of your invoices and order forms.
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How can I claim VAT refunds?Contact TEVEA INTERNATIONAL at [email protected]
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Can I pay in instalments?
Yes. The payment schedule is:
- 1st instalment (50% of total incl. VAT) due with your registration
- Balance due at least 30 days before the event
For late registrations (<30 days before the event), full payment is required immediately.
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Are shop items subject to price increases?Yes. After the deadline, the online shop closes, and some items will increase by 20%. On-site orders can then be placed at the exhibitor desk.
ACCESS TO THE EXHIBITION CENTRE
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Where should I send my deliveries
Salon du Chocolat 2025
Parc des Expositions – Porte de Versailles
Company Name & Stand Number
On-site Contact Name & Mobile 75015 PARIS, FRANCE
Deliveries are the exhibitor’s responsibility. The organiser and venue are not liable for lost shipments.
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How do I drive to the halls during build-up?
Vehicle access is regulated by Logipass via the VIPARIS website.
Important notes:
- Passes are vehicle-specific (one per vehicle, including for service vehicles)
- Entry passes are free These differ from paid parking passes required during the event
- Use “AB123AB” as placeholder if licence plate is unknown
- Print and place the pass on your dashboard. Support: +33 (0)1 40 68 11 30 / [email protected]
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Where can I park during build-up?Free parking is available during build-up/dismantling in the venue car park.
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Where do I park during the show?Order paid parking via the online shop in your portal. Light vehicle passes can be downloaded after payment. Others can be collected at the general office during build-up.
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I'm a person with a disability. How do I request accessible parking?Email your request to [email protected]